Zales does not have a traditional "buy back" program for cash . Instead, they offer a policy for upgrades and a separate Gold Exchange service for selling unwanted gold or platinum jewelry. Diamond Trade-In & Upgrades
: You send in gold or platinum items (even broken pieces). Zales records the unpacking of your items for security and posts the video to your account. zales buy back
If you want to sell jewelry for cash, you can use the Zales Gold Exchange . Zales does not have a traditional "buy back"