: Predicting how a team might react to a major announcement (e.g., how frustration might turn into anger) and planning a response based on that "emotional blueprint". 4. Managing Emotions (Do It with Feeling)
: Generating or "matching" an emotion to the task at hand. The Emotionally Intelligent Manager: How to Dev...
: Staying open to emotions—even uncomfortable ones—and integrating them into your logic. : Predicting how a team might react to
In their book, , David R. Caruso and Peter Salovey argue that emotions are not irrational distractions but essential "data" for making smart decisions. The Emotionally Intelligent Manager: How to Dev...