To return an online order, you must use the official Forever 21 Returns Center :

Refunds are issued to the original payment method and typically take 2–3 weeks to process after the warehouse receives the items. Important Limitations

As of April 2026, . All items bought through the Forever 21 website or mobile app must be returned via mail through their online portal. Return Process for Online Orders

Enter your order number and email address in the portal.

Items must be sent back within 30 days of receipt to qualify for a refund.

Note that all returns, gift cards, or store credits issued before May 1, 2025 , are no longer accepted due to a change in company ownership.