Do you still have the original card? I can then provide specific steps for your situation. Best Buy Return & Exchange Policy
If a purchase was split between a gift card and a credit card, the gift card portion is refunded to a new gift card first, and the remainder goes to the credit card. Important Nuances & Tips
“If it's promotional and you got it via any other means, you don't get the certificate back, the best option is exchanging for something different to essentially transfer the discount to another item.” Reddit · r/Bestbuy · 1 year ago To give you the most accurate advice, could you tell me: