Anything [WORKING]

The moment you say "but," the apology dies. A "but" is a justification in disguise. "I’m sorry I was late, but traffic was terrible."

An apology without a change in behavior is just manipulation. Offer a way to make it right or a plan to prevent it from happening again. Anything

Whether you forgot a birthday or accidentally insulted someone’s cooking, here is the four-step framework for fixing it properly. 1. Own the Action (The "I" Statement) The moment you say "but," the apology dies

"I’m sorry I was late. I didn't manage my time well and I know you've been waiting." 3. Acknowledge the Impact The moment you say "but